Terms and legal notice

Legal notice

Contact Germany

Maki Transfers
Exerzierplatz 3a
D-97072 Wuerzburg

Fon: +49 931 663984 98
Fax: +49 931 663984 99

Contractor is

Indian Ocean Travel Ltd.
Avenue des Perroquets
Flic en Flac
Republic of Mauritus

Director: Adeline Bach
Reg. No.: 069955
VAT no.: 20376952

Registered Office

Maki Transfers
Royal Road 363
Pointe aux Canonniers
Republic of Mauritius

Terms of sale

1 General
1.1 Maki Transfers is a passenger transportation broker. The customer will get the exact contact information of the local transportation provider rendering the services immediately following receipt of payment.
1.2 Our service is offered to all customers worldwide. You can make the booking in English and German. You can select the language in the upper part of our website. For the English part of the website – especially when submitting a booking – the English version of these terms is applicable.
1.3 Resale of our services requires prior written consent; different terms of sale apply for such bookings.
1.4 The mutually binding transportation contract becomes valid as soon as we confirm the availability of the vehicle. The confirmation of your booking may take up to 48 hours.
1.5 In case the booked vehicle can not be delivered, another model of equal or higher category (according to our published rates) can be provided.
1.6 A cancellation is possible at any time without giving reasons via email or phone.
1.6.1 In case of a cancellation more than 48 hours in advance, the full amount will be refunded.
1.6.2 In case of a cancellation less than 48 hours in advance, the full amount is kept as a cancellation fee.
1.7 Change requests regarding the booking can be made via email or phone.
1.7.1 If the booked vehicle is not available at the desired date and time, cancellation fees as stated above may apply. Changes of the vehicle category or requests made less than 24 hours in advance are treated like cancellations as well.
1.7.2 Changes made less the 48 hours in advance, but more than 24 hours in advance incur a rebooking fee that is 50 % of the original price.
2 Prices and payment
2.1 Online credit card payments can be done in Euro, Pound Sterling, Swiss Francs, US Dollar, Australian Dollar, South African Rand and Mauritian Rupees. Payment by bank transfer and PayPal can only be done in Euro. The currency must be selected during booking and cannot be changed afterwards. The prices that were shown to the customer at the time of booking are part of the contract; later changes in prices do not affect existing bookings. Obvious mistakes regarding prices are not binding.
2.2 The payment of the invoice total is due 3 days after your booking voucher has been created by our customer support staff. In any case, the payment needs to be done in full before the transfer takes place.
2.3 If the payment is overdue, Maki Transfers can cancel the booking without prior notice. In the last 5 days before the time of delivery, Maki Transfers can change the payment method for unpaid bookings to “payment on delivery” without prior notice. This can result in a change of payment currency.
2.4 To avoid fraud, the customer shall request a signed and numbered receipt for any cash payment. We might refuse to process any claims for questionable cash payments if a receipt cannot be produced.
3 Insurance coverage and liability limit
3.1 Passengers are insured in case of an accident in accordance with local standards and laws. The insurance payouts per seat are limited to 30,000 Rs for medical expenses and 300,000 Rs for death/permanent disablement. All passengers shall therefore carry their own health insurance.
3.2 Maki Transfers can't be held liable for delays except in cases of gross negligence.
3.3 Airport bound transfers shall be scheduled to arrive at the airport at least two hours before the check-in deadline. If the customer chooses to ignore or causes a delay that violates this recommendation, no liability can be accepted.
3.4 The customer has a duty to take all suitable actions to avoid unnecessary additional damage.
3.5 Maki Transfers has a general, per booking liability limit that is ten times the purchase amount for any type of claim or damage. Any further claims might have to be directed to the transport company rendering the services.
4 Privacy policy
4.1 The following data can be stored by us: name, address, email, telephone numbers and customer number as well as open payments. We use this data to handle and fulfill your booking. It can be given out to the respective local transportation provider.
4.2 If the customer chooses to pay by credit card or PayPal, we will pass the necessary details to the corresponding payment service provider (PayPal or Mauritius Commercial Bank/Dialect Payments Pty.). In case you pay via PayPal, we also transmit your postal address and email address so that new PayPal customers do not have to enter this data again during the sign up.
4.3 Our website employs cookies. This enables us to keep the data of a started, but not concluded booking beyond a browser session, for example. Furthermore, this enables us to pay commissions to advertisers. You can prevent this by deleting the cookies in your browser.
4.4 Our website uses Google Analytics, a web analysis software which also uses cookies. To learn more, please refer to their website.
4.5 You have the right to request all information we have stored about you. You can also ask us to correct or delete your personal data. Please use our contact form to do so.
5 Miscellaneous
5.1 The contractor is Indian Ocean Travel Ltd., Pointe aux Cannoniers. Place of jurisdiction is Mauritius.
5.2 There are no oral side agreements. All changes require a written form.
5.3 In case of modifications of these terms, the version that has been active at the time of booking is applicable for the contract. The customer receives a copy of the terms together with the confirmation of receipt via email.
5.4 If a provision of this contract is or becomes illegal, invalid or unenforceable, that shall not affect the validity or enforceability of any other provision of this agreement. In this case, both parties are obliged to find a valid solution that comes closest to the original provision.