Frequently Asked Questions

1. The online booking process

1.1 How do I make a booking at Maki Transfers?

To book a transfer with us takes only about five minutes. First, you need to select your desired origin and destination, select whether you want a one-way or a return trip and supply the desired pick-up date(s) and time(s). Then, click the “SHOW OFFERS” button. You will see a list of all available transfer vehicles together with the total price including fuel and driver. If you made a request for a return trip, the shown price will be the total for both of these trips. You can then choose any of the available vehicles by clicking on the "BOOK NOW!" button, which is directly below the price of each car. On the following page you can supply further details like payment and insurance options and, of course, your name and address. The next step will confirm all your data and by clicking on the "send booking" button you will finish the booking process. It is that simple! Immediately after booking your vehicle, you will receive a confirmation of receipt via email. As soon as we have manually confirmed the availability of the vehicle and a driver, we will send you a booking confirmation and invoice via email.

1.2 Can the destination of the return trip be different from the origin of the outward trip?

To do this, please do two separate bookings. The data you entered for the first booking will be preserved for later ones.

1.3 Can the return trip be done with a different vehicle than the outward trip?

To do this, please do two separate bookings. The data you entered for the first booking will be preserved for later ones.

1.4 How much time should I plan for an airport bound trip?

Please book the transfer to arrive at the airport at least two hours before your check-in deadline. Usually, that means to be at the airport three hours before departure.

2. Payment terms

2.1 How can I pay?

We can receive payment through a number of different methods. Currently you can pay via bank transfer, credit card (Visa & MasterCard) and PayPal (all major credit cards). Accepted currencies depend on the chosen payment method. More about accepted currencies
Please note: bank transfers are not available for last minute bookings (less than 3 days before pickup).

2.2 Which currencies are accepted?

Payment by credit card online can be done in Euro, Pound Sterling, Swiss Francs, US Dollar, Australian Dollar, South African Rand and Mauritian Rupees. Payment by bank transfer and PayPal can only be done in Euro. Any prices shown on the website in other currencies are for your convenience only. We try to automatically guess your preferred currency by the country you are viewing the page from. You can change the displayed currency at the top right of every page.

2.3 How do I pay via PayPal?

After you send your booking, you will receive a confirmation email. Included in the email is a section with the PayPal logo on the right side. On the left side you find a link, which will take you directly to PayPal, with the payment data already set. The transaction will proceed after you have entered your log-in information. If you do not already have a PayPal account, you can either sign up (it's free!) or try PayPal as a guest.

2.4 When is the payment due?

The payment of the invoice total is due 3 days after your booking voucher has been created by our customer support staff. In any case, the payment needs to be done in full before the transfer takes place. Please also see our customer friendly cancellation and amendment policies.

2.5 Can I pay for the transfer in cash?

No, unfortunately this is not possible.

3. Procedures and general questions

3.1 How does the airport pick-up work?

The driver with wait for you with a plate that has your name on. He will stand right after customs at the beginning of the publicly accessible area (inside the airport).

3.2 How does the hotel pick-up work?

The driver will usually wait for you in the lobby.

3.3 Does the transfer go to multiple hotels? Will I share the transfer with any strangers?

No, there is only you, your entourage and our driver in the vehicle. The transfer will take the shortest route to your destination.

3.4 I have a lot of luggage. Will it fit?

In our vehicle list, you can find the maximum number of passengers and storage space. We state the available storage just as a rough number of average-sized pieces of luggage. That's just meant to give you an idea of the available storage space. Should you be traveling with less than the stated passenger capacity, you can of course also use the free seats as storage space as long as it's save to drive that way.
Should you be unsure whether the available storage space is enough, please consider booking a larger vehicle. Alternatively, we can provide a second car just for transporting your luggage. Please make a separate booking and specify “luggage transfer only” in the special wishes field of our booking form.

3.5 Is fuel included in the price?

Yes, no hidden cost.

3.6 Am I expected to tip the driver?

The drivers will happily accept a small tip. But tipping is by no means necessary or compulsory. Nobody will be rude to you if you don't tip. Should you make a different experience, please let us know.

3.7 Will I receive the exact vehicle that I chose?

We try to deliver the exact vehicle model that you booked; however, there are rare cases when this is not possible because of accidents, repairs or simply bad planning. The good news is you will always receive a vehicle of equivalent or higher value than the one you have chosen.

3.8 Can I drive the vehicle myself?

Unfortunately, that's not possible for insurance reasons. If you want to rent a car, please check out Maki Car Rental.

4. Delays, breakdowns and liability policy

4.1 What happens if my flight is delayed?

If your inbound flight is delayed, the driver will wait for your arrival. For each booking, we request your flight numbers, so it's not strictly necessary to alert us in case of an unforeseen flight delay.
For a delayed outbound flight, it's usually possible to push the transfer a little back in time. Please see our amendment policy as well.

4.2 What happens in case of a breakdown of the transfer vehicle?

In case of a breakdown we will quickly organize a substitute vehicle. Should this vehicle be of a lower category than originally booked, we will refund the difference. For airport bound transfers, please allow enough buffer time and take note of our maximum liability policy.

4.3 What should I do, if I can't find the transfer vehicle/driver at the prearranged time and place?

The drivers are instructed to always arrive at the pick-up location early. Should you be unable to find the driver at the agreed upon time, please check the time(s) and place(s) on your voucher again and call the phone number printed on your voucher. Should your attempts to reach the phone number fail, or should the transfer driver be delayed by more than 30 minutes, please take a regular taxi at our expense.

4.4 Can Maki Transfers be held liable for delays?

Small delays are always to be anticipated when road traffic is involved. We cannot accept liability for delays due to traffic jams and “force majeure”. Should you have chosen to allow for less than the recommended buffer time for airport bound transfers, we cannot accept any liability either. If you keep the recommended buffer time, a substitute vehicle is easily found in time.
Also note that Maki Transfers has a general, per booking liability limit that is ten times the purchase amount for any type of claim related to the services we provide or facilitate. Any further claims might have to be directed to the transport company rendering the services.

4.5 How are passengers insured?

All vehicles used for our transfers have a “tourism licence”. All passengers are therefore insured in accordance with local standards and laws. Unfortunately, the insurance limits are very low, so you should definitely have you own (travel) health insurance.

5. Cancellation and amendment policy

5.1 What are the cancellation terms?

If you cancel your transfer more that 48 hours in advance, we will refund the total amount. If you cancel your transfer less than 48 hours in advance, we cannot issue any refund. Please also see the following question.

5.2 Can I change my booking later on?

In general, any amendment is subject to availability. If we don't have a driver or vehicle available, we can only offer a cancellation (see cancellation policy above). Should you intend to change the type of vehicle, the cancellation policy applies.
Amendments that reach us more than 48 hours in advance are free of charge. If your request reaches us less that 48 hours but more than 24 in advance, 50 % of the purchase price will be charged as a rebooking fee. Less than 24 hours in advance, amendments are treated like cancellations.
These are our contractual rules, but under certain circumstances – e.g. you only want to change the pickup time (not the date) – changes might also be free of charge, but we cannot guarantee that.

6. About Maki Transfers

6.1 What are the advantages of Maki Transfers?

Maki Transfer offers a simple, fast and transparent way to make transfer bookings online. Due to our strong position in the car rental market in Mauritius and a high degree of automation, we can offer excellent value for money and a large choice of vehicles. Booking your ride to and from the airport in advance saves you the haggling with taxi drivers and is much cheaper than booking through your hotel's receptionist. Secure online payment and reliable service are a given with us.

6.2 Who are the people behind Maki Transfers?

The Maki Car Rental brand has been active in Mauritius since 2009; its owning company “Indian Ocean Travel” since 2004. The company’s headquarters are located in Mauritius but we have employees in Germany and Romania, too. Our employees speak English, French, and German fluently.